Delivery

TIMES & COSTS


CHRISTMAS DELIVERY

Please Note: All e-Gift vouchers must be purchased prior to 4pm (AEDT) 24 December 16 for guaranteed email delivery for Christmas.


TIMES:

AUSTRALIA & NEW ZEALANDASIA / PACIFICREST OF THE WORLD
5-7 working days 5-10 working days 5-10 working days


You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. All orders are delivered via registered courier and will require a signature, unless you provide authority to leave during checkout. If your address is unattended at the time of delivery your order, and you have not provided authority to leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender. This information will be indicated via your tracking number on the courier website.

Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume.



COSTS:

AUSTRALIA & NEW ZEALANDASIA / PACIFICREST OF THE WORLD
Standard $9.95 $19.95 $29.95
Member order over $200 Free Free Free
Silver Member Free Free Free


In the event that postage costs are applied in error when checking out online, please do not hesitate to contact our customer service team, who will happily look into this for you.

SPLIT ORDERS

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account here, and go to ‘My Orders’ to view live status updates.



CLICK & COLLECT

Why not choose a different delivery option? Have your online purchase ready to collect in-store. Our click and collect service is now available at a store near you. Simply pick and pay for your product via the website and within 8 business hours your order will be waiting for you. We’ll send you an email as soon as it’s ready.

Need more information? Visit witchery.com.au/shop-your-way for full details and to see all delivery options.

*Only available from our Australian and New Zealand sites.



DIRECT TO YOUR DOOR

Can’t find your size or colour in store? We’ll find it & deliver directly to you. It's just one of our delivery services that lets you order on the spot. Never miss out on a must-have again. Best of all, delivery is free*! Ask one of our staff members in store for more details. Available in all Australian and New Zealand stand-alone stores only.

*Delivery fee applies for orders of sale & promotional items under $200. Please see Terms and Conditions for more details.



NEW ZEALAND DELIVERIES

All New Zealand online orders are dispatched from our New Zealand stores. This means faster delivery times, and that no customs charges will be incurred. For our New Zealand returns address and policy, please see the Returns and Exchanges page.



TRACKING YOUR ORDER

For the most up to date information on the status of your order, you can log into your account here, and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details.This email will also include a link which will allow you to track the status of your delivery at anytime.If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you. Please note: tracking information may not be available online for 24 hours.

Once your order has been dispatched, you will also receive text message alerts regarding the delivery status of your order (AU only). If you do not wish to continue to receive these alerts, there will be an option to opt out. If at any time you wish to opt back into this service, please contact customer service.

Australian deliveries: Visit www.startrackexpress.com.au and enter your consignment number.

New Zealand deliveries: Visit www.courierpost.co.nz and enter your consignment number.

All other international deliveries: Visit www.dhl.com and enter your consignment number.



LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please email us at customerservice@witchery.com.au or call toll free 1800 033 465 (AU), 0800 300 034 (NZ), or +61 3 9267 1681 outside of Australia, 9:00am – 5:00pm Monday to Friday (AEST) so that we may assist you.



INTERNATIONAL DELIVERIES

If you would like to deliver your parcel to a country outside Australia please visit our New Zealand or International websites.

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.